Search platforms like Amazon face most of the fake review problems. Choosing the right platform on which to collect reviews is therefore crucial. Businesses can actively ask their customers for reviews on independent platforms and use them to advertise. Users can leave reviews of company products on these platforms Search platforms such as Amazon Google Independent review platforms like Trustpilot Social media Industry-specific review platforms such as Capterra for software Booking. for travel Manufacturer/seller website Forums Independent as well as industry-specific platforms that have a review verification system are .
Strongly recommended for companies. On Trustpilot for example specially developed fraud detection software and a compliance team protect consumers from fake reviews. At Capterra we also have a team responsible for reviewing reviews. Which software can help with the evaluation of customer ratings Collecting monitoring and responding to reviews can quickly become confusing. Especially when the reviews come from multiple sources as most Specific Database companies do. There are several programs companies can use to provide support Review management tools help businesses collect user reviews respond to negative feedback and improve customer perception of the product or service being offered.
After all of the companies surveyed are interested in using review management software. of managers are unaware of the benefits and features of such software. Online reputation tools help companies stay up to date with what is being said about them and their products on various blogs social networks and media and support them in responding to them. Furthermore many programs such as helpdesk or CRM software have integrated functions for recording and managing reviews. Artificial intelligence AI is a growing trend in customer review analysis. In enterprise e-commerce companies AI is already being used to evaluate customer opinions . Product improvements and innovations can be based on analytical decisions which makes them more promising. At the moment AI is only worthwhile for companies with a very high number of customer reviews.